This information is valid at time of publication (17th May 2021). It may subsequently be affected by changes in government regulations or advice from the BACP.

  • How can I get to my appointment

    My personal counselling room is in Bignall End (ST7 8QS), which is easily accessible from anywhere in the Stoke-on-Trent, Newcastle-under-Lyme, Crewe or Nantwich area via either the A500 or A34. Ask me for further details. Many of my clients drive, but there is a bus: it is I believe First Bus, Route 4. Plus some of my clients do use Taxis: the postcode is ST78QS. 1 Rileys Way. Bignall End, near Audley. Here are directions to get to us by car.

  • Where can I park?

    Please park on our driveway – there is an extra designated paved space in front of the house (taking up part of the front lawn). There are no double yellows or parking meters. When parking, waiting and leaving, please do consider our lovely patient neighbours. Please be considerate where you park, and please keep noise levels down, so as to disturb them as little as possible.

  • Is there a waiting room?

    Unfortunately we do not have a reception or waiting room, so I do ask that clients be mindful of other clients’ privacy and try to avoid arriving too early as I will be unable to answer the door. (Also, please be aware that I will need to end your session on time, in order to allow a privacy gap before the next client).

  • Is it Okay to bring someone with me?

    It is your counselling session, so you may of course bring someone with you. I have clients whose companions choose to come into the session or wait in the car. Unfortunately we do not have a reception or waiting room. Your companion can wait in their car, or there are some nearby café’s and/or pubs in Audley or the surrounding areas.

    You will need to be very careful about your choice of companion if you wish for them to actually come and sit in for the duration as obviously some very personal issues may be discussed.

  • Is there a toilet?

    Yes there is a toilet. It is our family bathroom, in our house  but clients and companions may use the facilities if they wish.

  • Are there stairs or a lift?

    My practice is on ground floor level in a summer house (The Head Shed)  in the back garden of our bungalow. You can of course park on our drive, in the designated parking area. You then need to come down the drive, through the gate, into the rear garden. There is a step (18cm approx depth)  in the back garden to negotiate. The width of the door of the summer house is approximately 2’4″ or 70cm. The lip of the door is approximately 8cm in depth. If you need any further details please get in touch. I’ll do my best to accommodate you.

  • Is the room hot or cold?

    I have an air-conditioning and heating unit and I do my best to keep the room at an ambient temperature of approximately 22ºC, but I do have blankets available if this is too cold for you. Clients’ personal temperatures can vary according to what we are discussing. If ever you are uncomfortable please do say and I will do my best to accommodate you.

  • Are there windows?

    Yes there are windows, one of which opens, but I tend to keep it closed to help with privacy and soundproofing. But if you would like it opening please do ask. The windows have roller blinds again to ensure client privacy but once again should you wish for these to be opened please do say so.

  • Is there water available?

    Yes, I keep bottled water in a fridge in the Counselling Room.

  • Are there tissues available?

    Yes ;-)

  • What are the seating arrangements?

    I have two tub chairs and a rocking chair. Please let me know if you have any specific needs and requirements seating wise, and I will do my best to assist you.

  • How much will my session be?

    I make every effort to keep my session prices accessible. Currently, sessions cost £40 for one hour.

  • When do I pay, do I need cash with me?

    Payment is by cash, VISA/MasterCard, PayPal, Apple Pay, Barclays PingIt app or Paym. Many clients pay at the start of the session but its up to you.

  • How long will my appointment be?

    Appointments are one hour.

  • Is my session 100% confidential?

    Please read our Counselling Agreement, which covers confidentiality, and we will work through this together in your session.